COVID RESPONSE

In response to the COVID pandemic, we have taken extreme measures to ensure that our network remains safe to use at all times.

Am I safe to rent a battery from you?

Yes. While the risk will never be nonexistent, we have worked hard to ensure our network is always safe to use, taking physical and tech-based measures to give you confidence when charging up your phone through our network

Recent studies have shown that the risk of COVID-related viral transmission through touched surfaces is relatively low as the virus does not spread easily on plastic*. However, ChargedUp does not want to leave it to chance and has already implemented several steps.

What are you doing exactly to ensure that my rental is safe?

In concrete terms, we are working on 2 different levels

  • On-site initiatives

Our team of trained riders is constantly moving around the network, already ensuring that our charging stations are ready to use with the right amount of batteries at all time. On top of that, we are providing them with high-grade PPE equipment so they can operate safely, reducing the risk of potential person to person transmission, alongside sanitizing equipment, allowing them to thoroughly clean each and every station and battery in our network on a regular basis.

  • Tech initiatives

On top of this, we have deployed a new feature to every single station in our network, called “ Battery Hold 72 hours”.

Effectively, we are preventing any rented battery from being used again by a different user for at least 3 days (unless disinfected by our rider team). As every battery is stored in its own slot, we are therefore reducing the risk of contamination to virtually 0% for each rental

As per recent studies, the virus can only lives up to 72 hours on surfaces (usually around 48 hours), including plastic, before disappearing* .

What if I have more questions?

We are always here to help. Our in-app customer support is available 24/7 to answer any questions you might have. Feel free to contact us on this page as well.

 

*New England Journal of Medecine, April 16th 2020, research here